Nightline operates in accordance with five principles.
Confidentiality
Nightline will always treat the information students choose to share with the utmost confidentiality. We will not divulge information about calls or emails to anyone outside the organisation, unless required to by law. Exceptions to our rule of complete confidentiality can be found here.
Anonymity
Our listening volunteers will not see your phone number or email address when you contact us, and have no way of identifying you. Similarly, our listening volunteers also remain anonymous, not only to contacts but to the wider student community.
Non-judgmental
Nightline is there to listen, not to criticise or make judgments about any of our callers and e-mailers. We respect the views of anyone who reaches out to us and will maintain a safe and judgment-free environment to talk about whatever our contacts may like.
Non-directive
Nightline is not an advice service; we will not direct a contact or advocate for any particular course of action. We hope that our service provides those who contact us a chance to explore and vocalize their thoughts.
Empathetic
We understand some topics may be difficult to share; Nightline will always remain supportive and sensitive to students who contact the service. To contact Nightline’s administrative team, please send emails to [email protected] instead of the anonymised e-listening account.